Assertive Communication Skills Masterclass

What you'll learn

• Explain the difference between passive, assertive, passive-aggressive and aggressive communication, and identify where your default style appears at work and at home.
• Assess your natural communication patterns and determine whether your responses are assertive or not in common leadership situations.
• Reframe fears and limiting beliefs that make assertiveness feel risky, and choose practical ways to speak up sooner.
• Move from passive communication towards confident, assertive communication in everyday conversations and leadership interactions.
• Set boundaries and say "no" without apology overload or guilt.
• Make clear, direct requests to team members, colleagues, friends and family.
• Disagree assertively and respond constructively when somebody disagrees with you.
• Speak confidently and increase your visibility in group situations such as meetings and discussions.
• Build more engaging one-to-one conversations through clear self-expression, active listening and purposeful questions.
• Express what you think, feel and want honestly and confidently without holding back.
• Use body language and vocal delivery that support your assertive verbal message.
• Apply a 3-step on-the-spot structure and go-to phrases to deal with difficult and unexpected situations more effectively.