This course includes
- 45m of learning
- 32 lessons
- 2 quizzes
- Access on mobile and desktop
- Full lifetime access
- Certificate of completion
Course content
9 sections • 26 lectures • 45m total length
- Understanding Soft Skills 1m
- Communication Skills in Customer Service 1m
- Emotional Intelligence in Customer Service 1m
- Understanding Communication Styles 2m
- The Role of Non-Verbal Communication 2m
- Active Listening Skills 2m
- Understanding Active Listening 1m
- Techniques to Enhance Active Listening 1m
- Overcoming Barriers to Active Listening 1m
- Understanding the Sources of Conflict 2m
- Effective Conflict Resolution Techniques 1m
- Post-Conflict Follow-Up and Prevention 1m
- Understanding Customer Needs 1m
- Empathy in Customer Interactions 1m
- Building Long-Term Relationships 1m
- Understanding Customer Emotions 1m
- Building Rapport Through Empathy 1m
- Responding to Customer Needs with Empathy 1m
- Understanding Client Success 1m
- Building Strong Client Relationships 1m
- Measuring Client Success and Relationship Health 1m
- Effective Communication in Customer Service 2m
- Conflict Resolution Strategies 2m
- Building Customer Relationships 2m
- Soft Skills in Customer Service 3 questions
- Customer Service Essentials Quiz 3 questions
Description
This course is designed for professionals looking to enhance their customer service skills through the development of essential soft skills. Participants will explore key areas such as effective communication, conflict resolution, and client success strategies. By the end of the course, learners will be equipped to handle customer interactions with confidence and professionalism.
Instructor
Chukwuemeka Ajoku
- 16 courses
A Skilled Programmer